Trust & transparency
The rules, on the table.
Fees, conflicts, conduct, complaint routes — published before the handshake, not after. If you are about to spend a meaningful portion of your net worth, you deserve to know how we are paid and where our interests can drift from yours.
Conduct
Four principles.
No dual agency, ever
We act for one side of any transaction - buyer or vendor, never both. The conflict that creates is unmanageable; we won't pretend otherwise.
Fees disclosed in writing
Every commercial term lands in the engagement letter before any work begins. No mid-mandate surprises.
Sources of compensation
If a developer or partner pays us a referral fee on your transaction, you see the figure. Always.
Material adverse findings
A property survey or legal red flag goes to you in full - including the bits we wish weren't there.
Fees
Published schedule.
Indicative bands. Every engagement letter lists the exact rate for that mandate.
| Service | Indicative rate | Notes |
|---|---|---|
| Sole sales mandate | 1.5–2.5% | On the agreed sale price; tiered by property value. |
| Off-market / whisper sale | 2.5% | Flat, plus a marketing offset only if vendor agrees to specific spend. |
| Buy-side acquisition (retainer) | fixed monthly + success fee | Retainer credited against the success fee on completion. |
| Long lettings | 5% of annual rent | For the first year; tapered renewals thereafter. |
| Off-plan allocation introduction | developer-paid | We do not charge the buyer; commission is from the developer and disclosed in writing. |
| Property management | 5–7% of rent | Banded by portfolio size + service level. |
Regulation
Licences and memberships.
United Kingdom
Member, The Property Ombudsman. Client money protection via Propertymark CMP.
United Arab Emirates
Licensed by the Dubai Land Department / RERA. Trust-account audited annually.
Saudi Arabia
Licensed brokerage under the Real Estate General Authority (REGA).
Other markets
Operating jurisdictions (US, EU, Singapore) handled through licensed local partners; commercial terms disclosed.
If something goes wrong
Complaint route.
Three steps, published timelines, escalation to an independent third party at the end.
Step 1
Talk to your advisor
Most issues are misalignments and resolve in a single call. Acknowledged within one working day.
Step 2
Escalate to the desk head
A senior partner reviews the file and responds substantively within five working days.
Step 3
Independent ombudsman
Unresolved cases go to the relevant ombudsman or licensing authority — UK TPO, Dubai DLD, or local equivalent.
Sole-mandate, single-side
No dual-agency on any transaction. Conflicts disclosed in writing.
Discretion by default
Off-market sourcing, alias representation, NDA-ready.
Audit-ready paper trail
Mandate, briefs, memos and closing dossier — written, signed, archived.
Ready when you are
Read the engagement letter before you sign it.
A senior advisor will walk you through every clause — line by line, no rush.